Frequently Asked Questions

You can find us at 3950 South Las Vegas Blvd, Las Vegas, NV 89119

Located inside Mandalay Bay Hotel & Casino.

Parking is available through the Mandalay Bay Hotel & Casino for a nominal fee. Unfortunately, there is no validation available.

Make our house, your house! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 702-632-7600 or click here. 

We’re cashless! All concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay (such as Apple Pay or Google Pay). Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.

We do have 2 ATMs for any cash needs you may have, however. One located in the restaurant and one located in Music Hall.

The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it

For those of you looking to upgrade your experience, we do have some VIP Seating options including mezzanine seating and VIP table seating. For more information regarding these VIP areas, please contact us.

The box office opens at 12pm on show days. 

Tickets purchased at the box office will incur a minimal service fee per ticket. 

Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show.  Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information.

There is no re-entry after entering the venue. 

Have you heard of PASS THE LINE? For most shows, you can make a purchase of $30 or more per person in the House of Blues Restaurant & Bar or at the Gear Shop on the day of show. This pass will give you priority entrance into the show before the general public. You can either purchase PTL in advance or just come on in before the show and grab a meal or souvenir and your receipt will be your pass!

To make reservations at House of Blues Restaurant & Bar, click here or by calling us at 702-632-7607.

Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.

Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.

HOB has some of the best ways to view a show in the city! We’ve got you covered! For VIP ticket or upgraded seating inquiries, click here.

Interested in upgrading your ticket day of? 

As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here. If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• Replicas of any type of weapon are NOT permitted
• No drugs, drug paraphernalia or illegal substances of any kind
•  No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
•  No unsealed liquids or gels of any kind
•  No jewelry or clothing that could inflict harm
•  No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
•  No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.

Smoking of any kind is not permitted in the venue. This also includes vape cigarettes. There is a designated area outside for smoking.

We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows.

Will call tickets can be picked up on day of show at the Box Office starting at noon. You will need a valid photo ID and the credit card used for purchase.

If you are trying to pick up your tickets in advance, please call the Box Office at 702-632-7600.

Please call the Box Office for all ADA and accessibility accommodations at 702-632-7600.

Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days.

With a Membership to the VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in a private member space.

Check out some of the exclusive VIP Club benefits:

• Advanced ticketing notification and purchase privileges
• Premium seating for favorite concerts
• Personalized Concierge to customize your HOB experience
• Pre-show performances and artist meet-n-greets
• After-hours party perks and member-only events
• Elite status savings on dining, drinks and bottle service throughout the venue

For more information on how to become a member click here!

Our Restaurant & Bar features live music on selected nights! It’s a great way to pre-game before the show!

To make reservations or to view the menu, click here  or by calling 702-632-7607.

For most shows, by spending $20 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!

For a more upscale selection, join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here or by calling us at 702-632-7601.

The restaurant and bar are open on Sunday-Thursday 7:00am-11:00pm and Friday-Saturday 7:00am-12:00am. 

You may find out restaurant and bar menu here. 

Happy Hour is 3PM - 6PM and 9PM - 11PM (excluding Allegiant Show dates). 

Join us for daily features, drink specials, & food specials! To make reservations or to view the menu, click here or by calling us at 702-632-7607.